Support
Last updated: September 5, 2026
This page is for authorized store staff using Queeker POS, the Queeker Admin app, or the web admin dashboard, and for businesses evaluating Queeker.
Shoppers: if you have a question about an order, delivery, refund, or account on a store's app or website, please contact that store directly. Each retailer runs its own store on Queeker and manages its own customer orders. Queeker cannot see or change your order.
How to reach us
What to include in your request
To help us resolve the issue quickly, please send:
- Your store name and the product you are using (Queeker POS, Queeker Admin app, or web admin).
- Your username (never send your password).
- The device and app version, if you are on the mobile app.
- A short description of what happened and what you expected, plus screenshots if possible.
- The approximate date and time, so we can check the logs.
Account access and deletion
Staff accounts are created and managed by the retailer's store administrator. If you need a new account, a password reset, a role change, or want your account removed, contact your store administrator first. Administrators can do this from the web admin dashboard.
If you no longer work for the retailer, or you cannot reach your administrator, email contact@queeker.io from the address linked to your account and we will verify the request with the retailer and complete it. Deleted staff accounts are removed from active systems and retained only as required for audit and legal purposes, as described in our Privacy Policy.
Frequently asked questions
I am not receiving push notifications in Queeker Admin.
Check that notifications are allowed for Queeker Admin in your phone settings, that you are signed in, and that your administrator has enabled order or chat alerts for your role. Reinstalling the app refreshes the device token if the problem continues.
I cannot log in to the app or POS.
Confirm your username with your store administrator and make sure your account is still active and assigned to the store you are trying to access. Administrators can reset passwords from the web admin dashboard.
A sale or product is not syncing between the POS and the admin.
Check the terminal's internet connection first. Queeker retries automatically once the connection returns. If data is still missing after a few minutes, send us the store name, terminal, and approximate time.
How do I request a customization or a new feature?
Email us a short description of what you need and how your team would use it. Customizations for enterprise customers are included at no extra cost and we will confirm timing with you.
How do I get a demo or pricing?
Use the Schedule a Demo button on the homepage or message us on WhatsApp. We will set up a walkthrough with your team.