Terms of Use

1. Who may use the Services

Queeker POS, Queeker Admin, and the web admin dashboard are business tools. They may be used only by retailers that have a Queeker subscription ("Retailers") and by staff members those Retailers authorize. You must be at least 18 years old, or the age of majority where you live, to use the Services.

If you use the Services on behalf of a Retailer, you confirm that you are authorized to do so and that the Retailer agrees to these Terms.

2. Retailers, staff, and shoppers

Queeker is the software provider. Each Retailer is an independent business that operates its own store, sets its own prices, sells its own products, and is the merchant of record for its own transactions.

If a Retailer runs a customer-facing app or website on Queeker, that store experience is offered by the Retailer, not by Queeker. Orders, deliveries, refunds, and customer accounts are the Retailer's responsibility. Shoppers should contact the Retailer directly for help with an order.

3. Accounts and security

Staff accounts are created and managed by the Retailer's administrator. You agree to:

• Keep your login credentials confidential and not share your account.
• Use only the accounts, roles, and stores assigned to you.
• Notify your administrator or Queeker promptly of any unauthorized use.
• Sign out of shared devices when you are done.

Retailers are responsible for activity that occurs under their accounts and for removing access when staff leave.

4. Subscription, fees, and customizations

The Services are provided to Retailers on a subscription basis under the plan agreed with Queeker. Fees are billed as agreed in the order or plan. Unless otherwise stated, fees are non-refundable. Queeker may change pricing with at least 30 days' notice. Non-payment may lead to suspension of the Services.

Customizations that Queeker builds for a Retailer are provided as part of the subscription. Queeker retains ownership of the software, including customizations, and grants the Retailer the right to use them for as long as the subscription is active.

5. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable payment, tax, or consumer laws.
• Attempt to access another Retailer's data or any system you are not authorized to use.
• Interfere with, overload, or disrupt the Services.
• Copy, modify, reverse engineer, or create derivative works of the software, except where the law allows.
• Upload malicious code or use the Services to send spam or unsolicited messages to shoppers.

6. Mobile app terms

The Queeker Admin app is licensed, not sold, to you for use on devices you own or control, in accordance with the rules of the Apple App Store or Google Play from which you downloaded it. Apple and Google are not parties to these Terms and have no obligation to provide support for the app.

The app may request permission for push notifications so staff can be alerted about orders and customer chat. You can disable notifications in your device settings. Data usage charges from your carrier may apply.

7. Payments processing

Card payments at the register are processed by certified third-party payment partners, including BridgePay Gateway and PayGuardian, through the payment terminal. Retailers must maintain their own merchant agreements with those partners and comply with their terms and with applicable card-network rules. Queeker is not a bank, money transmitter, or payment processor and does not hold funds on behalf of Retailers.

8. Your data

Retailers own the business data they enter into the Services, such as products, prices, sales, invoices, and customer information. Retailers grant Queeker a limited license to host, process, back up, and display that data solely to provide and improve the Services.

Queeker's handling of personal information is described in our Privacy Policy, which forms part of these Terms.

9. Availability and support

We work to keep the Services available and target 99.9% uptime, but we do not guarantee uninterrupted operation. Maintenance, updates, connectivity problems, and events outside our control may cause downtime. Support is available through the channels listed on our Support page.

10. Intellectual property

The Services, including software, design, text, logos, and trademarks, are owned by Queeker or its licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, no license or right is granted to you.

11. Disclaimer of warranties

The Services are provided "as is" and "as available". To the fullest extent permitted by law, Queeker disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Retailers remain responsible for the accuracy of their prices, taxes, inventory, and compliance with laws that apply to their business.

12. Limitation of liability

To the maximum extent permitted by law, Queeker will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising out of or related to the Services. Queeker's total liability for any claim will not exceed the fees paid by the Retailer to Queeker in the 12 months before the event giving rise to the claim.

13. Termination

A Retailer may cancel its subscription at any time by contacting Queeker. Queeker may suspend or terminate access for non-payment, breach of these Terms, or to protect the security of the Services. After termination, the Retailer will have 30 days to export its data, after which Queeker may delete it in accordance with the Privacy Policy.

14. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts and the United States, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Massachusetts, unless applicable law requires otherwise.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page and, for material changes, notify Retailers by email or in the Services. Continued use after an update means you accept the revised Terms.

16. Contact

• Email: contact@queeker.io
• WhatsApp: +1 (508) 280-0052
• Web: https://queeker.io